Last updated: September 12th, 2023
Information We Collect
Epic Managers collects Personal Data and Usage Data.
Personal Data is information that directly or indirectly identifies a specific person, such as name, email address or mailing address.
Usage Data is information that, by itself, does not individually identify a specific person, such as browser type and operating system.
Epic Managers generally does not treat Usage Data as Personal Data. We may, however, link together different types of Usage Data or link Usage Data to Personal Data. If linked information identifies (or can be used to identify) an individual person, Epic Managers treats the linked information as Personal Data.
How We Collect Information
How Epic Managers collects information depends on how and why the Services are used.
Epic Managers collects information in the following ways:
When You Provide Information to Epic Managers: Certain Services require you to provide information before you can use them. Of course, we collect all of the information that you give us in connection with your account. For example:
- You must create an account before using certain Services. When you create an account, we ask you for Personal Data, such as your name, company name, telephone number and email address. If you using a Service that requires a subscription, we also collect a billing address and credit card information. You must create an account to use certain Services.
- If you sign up for emails or text messages (SMS) about our latest news and new products, we collect the email address and phone number that you give us.
- If you submit an application or resume, we collect the email address, telephone number, and physical address that you include.
- If you send us an email, we collect the email address that you use to contact us and any Personal Data in that email.
- We also collect feedback, questions and information that you provide to us for customer support.
When Your Employer Provides Information to Epic Managers: We collect the information about you that your employer provides to us through the Services.
By submitting information about third parties, including employees, to Epic Managers through the services, you represent to Epic Managers that you have the legal right and authority to do so.
When You Use the Services: We collect information about the Services that you use and how you use them.
Through Server Logs: A server log is a list of the activities that a server performs. Epic Managers’ servers automatically collect and store in server logs your search queries, Internet Protocol (IP) address, hardware settings, browser type, browser language, the date and time of your request and referral URL and certain cookies that identify your browser or Epic Managers account.
From Your Computer of Mobile Device: We collect device-specific information, such as your computer or mobile telephone model, operating system version, device identifiers and mobile network information.
From Other Sources: Epic Managers collects information from third parties, specifically:
Through Service Providers: Third parties may from time to time assist us with our business operations. As part of their services, they may collect and use information (including Personal Data) through the Services and share the collected information with us. For example, our service providers may collect and share information with us to analyze the performance of the Services, detect and prevent fraud or to improve user experience.
Through Third-Party Software: Certain clients may ask Epic Managers to connect the Services to third-party software and services. When Epic Managers does so, Epic Managers receives the information provided through the third-party software.
Data Collection Technology
We use data collection technology to collect information about you and your use of the Services. Data collection technology deployed through the Services may include cookies and web beacons.
A cookie is a small text file that is sent to or accessed from your web browser or your computer’s hard drive. A cookie typically contains the name of the domain (internet location) from which the cookie originated, the “lifetime” of the cookie (i.e., when it expires) and a randomly generated unique number or similar identifier. A cookie also may contain information about your computer, such as user settings, browsing history and activities conducted while using the Services. A web beacon (also called a pixel tag or clear GIF) is a piece of computer code that enables us to monitor user activity and website traffic. (To learn more about cookies and web beacons, visit www.allaboutcookies.org.)
Data collection technology facilitates your access to the Services by, for example, storing your password so you do not have to reenter it each time you use the Services. Data collection technology also helps improve functionality and determine which features users prefer by collecting information about your browser type, domain name of your Internet service provider, websites visited before and after visiting the Services and web pages viewed. We compile statistics about use of the Services to help us analyze technical and navigational information about the Services and to detect and prevent fraud.
Your Control of Cookies: Some web browsers (including some mobile web browsers) provide settings that allow you to control or reject cookies or to alert you when a cookie is placed on your device. To learn more, visit https://www.aboutcookies.org/how-to-delete-cookies/.
Although you are not required to accept cookies or mobile device identifiers, if you block or reject them, you may not have access to all features available through the Services. For more information about how to opt out of cookies, visit www.aboutcookies.org.
Do Not Track: Some web browsers (including Safari, Internet Explorer, Firefox and Chrome) incorporate a “Do Not Track” (“DNT”) or similar feature that signals to websites that a user does not want to have his or her online activity and behavior tracked. If a website that responds to a particular DNT signal receives the DNT signal, the browser can block that website from collecting certain information about the browser’s user. Not all browsers offer a DNT option and DNT signals are not yet uniform. For this reason, many website operators, including Epic Managers, do not respond to DNT signals.
How We Use And Share Your Information
Epic Managers shares Personal Data collected through the Services as follows:
Providing the Services: Epic Managers will use information it collects as necessary to provide the Services. We use your email and telephone number to communicate via email, text messages (SMS), and phone calls for conversation and information related to the Service.
We use the account information you provide to Epic Managers when signing up for the Service to send you transactional emails or in-app notification about billing, account management, and other administrative matters.
We use your information to provide customer support, such as resolving technical issues you encounter and analyzing product outages or bugs.
Marketing and Promoting the Services: We use the information you provide to Epic Managers LLC to market and promote the products, services, and other offerings. For example, we use the information, like your email or phone number, to send information or Epic Managers content to you which we think may be of interest to you by email, text messages (SMS), or other means and send you marketing communications relating to our business. You may opt out of receiving this promotional content by following the instructions contained in each communication that we send to you or by contacting us at hello at epicmanagers.com. If you unsubscribe from our marketing lists, we will continue to contact you regarding administrative matters, and to respond to your requests.
We may also reach out to you via telephone to ask about other HubSpot products or services you may be interested in. If you have a call scheduled with a Epic Managers representative, we may record and transcribe the call. You will be notified prior to the call that the call is being recorded, and you will be offered an opportunity to opt-out of having the call recorded.
Where required by law, we will only send marketing communications with your consent. Otherwise, we will market and advertise our products and services on the basis of our legitimate business interests.
Service Providers: Epic Managers shares information with Epic Managers’ suppliers and third-party service providers that help us operate, analyze and improve the Services.
Corporate Transactions: Epic Managers may share and transfer Personal Data if Epic Managers is involved in a merger, sale, acquisition, divestiture, restructuring, reorganization, dissolution, bankruptcy or other change of ownership or control by Epic Managers or its parent or affiliated companies (in each case, whether in whole or in part).
Other Lawful Disclosures: Epic Managers also shares information: (i) as required or permitted by law, including any requirements from government agencies and taxing authorities; (ii) if we determine that disclosure of specific information is necessary to comply with the request of a law enforcement or regulatory agency or other legal process; (iii) to protect the rights, privacy, property, interests or safety of Epic Managers or our affiliated companies, customers, employees or the general public; (iv) to pursue available remedies or limit damages; (v) to enforce Epic Managers’ agreements with you; and (vi) to respond to an emergency.
How We Protect And Store Information
Epic Managers deploys administrative, physical and technical safeguards intended to help protect information that we collect, process and store. Unfortunately, however, no safeguards are foolproof. Your use of the Services is at your own risk and Epic Managers expects that you will use appropriate security measures to protect information that you process through the Services.
You are responsible for maintaining the security of your account credentials and other authentication involved in obtaining access to password-protected or secure areas of the Services. Epic Managers will treat access to the Services through your account credentials as authorized by you. Unauthorized access to password-protected or secure areas is prohibited and may lead to criminal prosecution.
We may suspend your use of all or part of the Services without notice if we suspect or detect any breach of security. If you believe that information you provided to us is no longer secure, please notify us immediately using the contact information provided below.
We store and retain information for as long as necessary to fulfill the purposes for which you provided the information, to comply with legal obligations, to resolve disputes, to enforce our agreements with you and for similar essential purposes.
Controlling And Accessing Personal Data That You Provide To Epic Managers
You may instruct Epic Managers to stop sending you emails, newsletters, text messages (SMS), or other information by submitting a request at hello at epicmanagers.com with your name, telephone number, and email address, and your opt-out instructions with “UNSUBSCRIBE” in the subject, or, if available, following the ‘unsubscribe’ instructions provided. Epic Managers may, however, continue to use your Personal Data to contact you to service your account or as otherwise authorized by law. You cannot opt out of receiving transactional emails related to your account with us or the Service.
The Services Are Not For Children
You must be at least the age of majority in your place of residence to use the Services. The Services are not directed to or intended for use by minors. Consistent with the requirements of the U.S. Children’s Online Privacy Protection Act, if we learn that we received any information directly from a child under age 13 without his or her parent’s verified consent, we will use that information only to inform the child (or his or her parent or legal guardian) that he or she cannot use the Services.
California Code Section 1798.83 permits individual California residents to opt out of Epic Managers’ disclosure of Personal Data to third parties for their direct marketing purposes. California law also permits residents of California to request and obtain from us once per year, free of charge, a list of the third parties (if any) to whom we have disclosed Personal Data for their direct marketing purposes in the prior calendar year, as well as the type of Personal Data disclosed to those third parties. Please note, however, that Epic Managers does not disclose your Personal Data to third parties for their direct marketing purposes. If Epic Managers changes this policy, we will update this provision and provide instructions on how you may make a request for details concerning such information. Please contact us with questions.
Links To Other Websites And Services
Notice To Users Outside The United States
How To Contact Us
If you have questions about how Epic Managers uses your Personal Data, please contact us at hello at epicmanagers.com or by regular mail at:
10645 N Tatum Blvd. Ste C200614
Phoenix, AZ 85028